At Mark Longo, we understand how crucial training is to the overall success of any project. Through years of experience we have refined and honed a methodology that is both structured and flexible to meet the unique needs of each specific business. Our team approach is designed so that the training knowledge remains alive within the organization and its people once the project has been completed.
We understand that training can mean different things to different people. Some clients need functional training to support a new system implementation, while others require methodology or business process training to support new job functions. Whatever the need, we incorporate the latest tools and best practices to ensure that the training program is the most appropriate and effective for each audience. We believe job training needs to be an essential part of the change in management processes.
Our approach to training is a tailored one; customized to meet each clients needs. Hence our training tool kit has solutions as complex as developing and implementing an e-learning solution (see our E-Learning Solution section) to as personalized as delivering one-on-one knowledge transfer or classroom training. Our repertoire includes the development and execution of items such as Participant Workbooks, User Guides, Quick Reference Guides, Train-the-Trainer sessions and remote training such as Webinar and E-learning sites.
Organizations seeking to implement training initiatives want to support a business change such as a new system implementation, a redesigned business process or a new organizational structure. As a result, they often look to address needs such as:
Below are some of the benefits companies have gained by introducing a holistic training program:
The first aspect of a successful training initiative is having the right training strategy. Organizations that have thought through the strategy and all its elements tend to get better returns from their training investment. Successful training initiatives are those where the client takes the time to understand the audience, their background and skills sets and tailors their approach based on these requirements.
In addition to understanding the audience, the training strategy should incorporate appropriate timelines and material development. This ensures the training being delivered is not just focused on system features but that it fits within the overall job function.
“Over the past two years, you have worked in close partnership with my team in the design and delivery of exceptional business solutions for our internal clients in RBC Investments. I use the word ‘partner’ with pride and something I don’t often use in describing our external business contracts, however, one well earned by [Mark Longo].”
Laurie Miller, Manager Training and Development, RBC Investments