Often organizations are so focused on implementing their new system / technology that they are excited to close that chapter and move on to the next corporate objective. But how effective is the new solution? Does anyone ever go back to verify that the solution is being used as it was intended? Have the “new” processes been followed or have employees reverted back to their comfort zone of previous habits? These are the types of questions that a System Effectiveness engagement seeks to answer.
In this exercise, we evaluate the new solution and:
In a system effectiveness engagement, Mark Longo conducts an internal study to analyze the successful use of the selected vendor / technology / solution. It seeks to answer the questions; “How is the organization using the technology?” and “Is it meeting the organization’s functional and business needs?”.
During this study, stakeholders and users are interviewed and behaviours are observed in order to understand the acceptance of and adherence to the new solution. It also provides the opportunity for users to voice concerns, make requests for future needs or provide suggestions for improvement.
Below are some of the objectives or questions that a system effectiveness exercise can help you answer.
The benefits of engaging Mark Longo to conduct a system effectiveness study include:
Resistance to change is a reality when implementing any new system / solution or technology. It is very common for a user to revert back to old processes or old tools (such as Excel) once a new technology has been introduced and thousands of dollars have been spent implementing it. It may revolve around discomfort using the new technology, a lack of proper training, or simply an unwillingness to change. Whatever the reason, helping the organization understand the need for change as well as ensuring that the solution is being used effectively can save millions. Engaging in a system effectiveness study will highlight reluctant users or lack of proper system use before these behaviours become embedded and too costly to correct. Our System Effectiveness solutions deal with the human side of adopting new technologies. See our change management section for more details.