What is this?

Often organizations are so focused on implementing their new system / technology that they are excited to close that chapter and move on to the next corporate objective. But how effective is the new solution? Does anyone ever go back to verify that the solution is being used as it was intended? Have the “new” processes been followed or have employees reverted back to their comfort zone of previous habits? These are the types of questions that a System Effectiveness engagement seeks to answer.

In this exercise, we evaluate the new solution and:

  • Ensure it is being used effectively;
  • Identify the need for any new requirements or enhancements; and
  • Validate that the functionality is enabling the business processes as it was intended to do